Government Offices

I went back to the government office for housing to have my refund for my contributions. I'm doing this since I'll Migrate to Canada soon. I was surprised because when I went to the 5th floor where my paper will be processed there was a long queue. When I went there before, I was the only one there and I went straight to the counter. This time, I have to wait for at least an hour just to reach the counter and it took less than 5 minutes for the clerk to receive my papers. It was a long wait, and I hope my refund gets done before I leave.